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    Topic:   White page – upgrading!  

    This topic contains 36 replies, has 3 voices, and was last updated by  jacoline 5 months, 1 week ago.

    Viewing 15 posts - 1 through 15 (of 37 total)
    • Author
      Posts
    • #8248

      jacoline
      Participant

      415 posts

      Im getting a total white page after upgrading!
      It is down for maintaince. Clicked at homepage after upload!
      In left corner it gave a menu failure and login/language menu were gone. Had to use browser back to come back. After clearing cache then white page!

      http://www.host-siden.dk/history

      Want me to return to backup installation?

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8249
      kiwi
      kiwi
      Keymaster

      1496 posts

      It is all looking OK to me.

      Did you fully remove all custom modules, custom files etc before upgrading?
      Did you then test the site before fixing and then putting them back after the upgrade?

      Want me to return to backup installation?

      I wouldn’t do that. It looks like a minor error in some old code that should not still be there to me. The database has been changed, so your backup might be worse.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #8252

      jacoline
      Participant

      415 posts

      I can only see the page with chrome – not Edge or firefox (and YES I did cleared the browser – several times)

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8253

      jacoline
      Participant

      415 posts

      Ah I know why I can only see it with chrome. BC my language with this browser is not danish. Try to swicth language and you will see what I see

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8254
      kiwi
      kiwi
      Keymaster

      1496 posts

      Using FireFox I agree there is just a white page. But, using “developer tools” (f12) I see the error message:

      [HTTP/1.1 403 Forbidden 1047ms]

      This is exactly as described in the upgrade instructions. You have (at least) one custom file that should have been removed and was not, or that has not had “WT_WEBTREES” correctly changed to “WT_KIWITREES”.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #8255

      jacoline
      Participant

      415 posts

      ah I have some user defined copies of the modules. Must be those!

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8258

      jacoline
      Participant

      415 posts

      No I did not have those. I only have problem with danish language and in english after I deleted modules in the module list (which I can only access if the language is english – my user is danish – the reason for the white page) I get these errors:
      ERROR 2: ILLEGAL OFFSET TYPE
      0 ERROR OCCURRED ON LINE 64 OF FILE MODULE.PHP IN FUNCTION OPTIONS
      1 CALLED FROM LINE 508 OF FILE MODULE.PHP IN FUNCTION GETMENU
      2 CALLED FROM LINE 255 OF FILE MENUBAR.PHP IN FUNCTION GETOTHERMENUS
      3 CALLED FROM LINE 123 OF FILE HEADER.PHP IN FUNCTION REQUIRE
      4 CALLED FROM LINE 213 OF FILE PAGE.PHP IN FUNCTION PAGEHEADER
      5 CALLED FROM LINE 68 OF FILE INDEX.PHP

      ERROR 2: ILLEGAL OFFSET TYPE
      0 ERROR OCCURRED ON LINE 76 OF FILE MODULE.PHP IN FUNCTION OPTIONS
      1 CALLED FROM LINE 508 OF FILE MODULE.PHP IN FUNCTION GETMENU
      2 CALLED FROM LINE 255 OF FILE MENUBAR.PHP IN FUNCTION GETOTHERMENUS
      3 CALLED FROM LINE 123 OF FILE HEADER.PHP IN FUNCTION REQUIRE
      4 CALLED FROM LINE 213 OF FILE PAGE.PHP IN FUNCTION PAGEHEADER
      5 CALLED FROM LINE 68 OF FILE INDEX.PHP
      TESTBRUGERLANGUAGE

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8259
      kiwi
      kiwi
      Keymaster

      1496 posts

      No I did not have those. I only have problem with danish language and in english after I deleted modules in the module list (which I can only access if the language is english – my user is danish – the reason for the white page) I get these errors:
      ERROR 2: ILLEGAL OFFSET TYPE
      0 ERROR OCCURRED ON LINE 64 OF FILE MODULE.PHP IN FUNCTION OPTIONS
      1 CALLED FROM LINE 508 OF FILE MODULE.PHP IN FUNCTION GETMENU
      2 CALLED FROM LINE 255 OF FILE MENUBAR.PHP IN FUNCTION GETOTHERMENUS
      3 CALLED FROM LINE 123 OF FILE HEADER.PHP IN FUNCTION REQUIRE
      4 CALLED FROM LINE 213 OF FILE PAGE.PHP IN FUNCTION PAGEHEADER
      5 CALLED FROM LINE 68 OF FILE INDEX.PHP

      ERROR 2: ILLEGAL OFFSET TYPE
      0 ERROR OCCURRED ON LINE 76 OF FILE MODULE.PHP IN FUNCTION OPTIONS
      1 CALLED FROM LINE 508 OF FILE MODULE.PHP IN FUNCTION GETMENU
      2 CALLED FROM LINE 255 OF FILE MENUBAR.PHP IN FUNCTION GETOTHERMENUS
      3 CALLED FROM LINE 123 OF FILE HEADER.PHP IN FUNCTION REQUIRE
      4 CALLED FROM LINE 213 OF FILE PAGE.PHP IN FUNCTION PAGEHEADER
      5 CALLED FROM LINE 68 OF FILE INDEX.PHP
      TESTBRUGERLANGUAGE

      That looks like something wrong with the options set for Fancyimage bar. Try disabling that module (in Admin > Modules > Manage modules) and see if the error disappears.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #8261

      jacoline
      Participant

      415 posts

      gone as logged on at uk user. But still white as danish 🙁

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8262
      kiwi
      kiwi
      Keymaster

      1496 posts

      Don’t confuse the two issues.

      The white page is caused by a custom file that needs removing or fixing as described above. It seems likely it is in a file only called when a Dutch user views the site, which should help you find it.

      The error message “ERROR 2: ILLEGAL OFFSET TYPE” etc is caused by an issue with your fancyimagebar settings (we can look at that later).

      Nigel
      My personal kiwitrees site is www.our-families.info
      #8264

      jacoline
      Participant

      415 posts

      I tried to change language at testpage so I could stay at the admin module and delete modules. That worked and in all 3 browsers. There is something wrong at the other page if I switch language 🙁

      Btw the test is running at php5.6 where the other page is at 7.0. If this make a different?

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8267

      jacoline
      Participant

      415 posts

      There is no custom files in modules_v4. There is no data in the database called WT_WEBTREES.

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8269
      kiwi
      kiwi
      Keymaster

      1496 posts

      There is no custom files in modules_v4.

      I would hope there is not. But you DO have a custom file somewhere, and it contains the text WT_WEBTREES.
      What about custom css, header etc files in the theme folder?

      There is no data in the database called WT_WEBTREES.

      This is NOT a database problem. It is a FILE problem.

      One other thought though. You had problems before with some bad text in your Danish language file. Have you cleared your kiwitrees cache lately? Might be worth trying. If that doesn’t help you might have to look in your language file.

      The only other thing I can suggest is to send me FTP access so I can look at the files you have (Tomorrow).

      Nigel
      My personal kiwitrees site is www.our-families.info
      #8271

      jacoline
      Participant

      415 posts

      I do not have custom theme at this installation. I deleted the theme folders and uploaded those from 3.0.0. Still same issue.
      I was also thinking of language file – it is not KIWITREES mo file. Cause then the problem should be at other pages too. My test is running fine

      But the issue is in my own da file in the data folder. Cause here I actually found wt-webtrees phrase. So it is working now (but sigh – I have to redo all the modules – they are empty after the upgrade)

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #8272

      jacoline
      Participant

      415 posts

      Thank you for your time and GN to you!

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

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