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ForumSupport for kiwitrees
Authorpab
Last activity4 years, 5 months ago
StatusClosed
Replies26
Voices5
Participantspab, kiwi, jacoline, Roy, jprause
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Kiwitrees on Twitter

    Tagged: ,

    Topic:   Upgrade  

    This topic contains 26 replies, has 5 voices, and was last updated by kiwi kiwi 4 years, 5 months ago.

    Viewing 15 posts - 1 through 15 (of 27 total)
    • Author
      Posts
    • #3750
      pab
      pab
      Participant

      117 posts

      I have downloaded and upgraded to 3.0.0 (after having done a full backup, of course!) and cleared all known caches but all I get is a blank page. If I reinstate the offline.txt file I get the “temporarily unavailable” message. Delete it – blank page.

      I shall upload the new version again shortly. Do you think I should wipe the existing kiwitrees folder (keeping /data) and do a fresh install?

      Penguins Are  Boss

      https://bootesgowland.info

      kt 3.3.5, php 7.3.6

      #3751
      pab
      pab
      Participant

      117 posts

      Meanwhile I took advantage of the down time to TEST whether my backup plan actually works! I take regular backups of my server / website but do I ever check to see if they work? No. Well just now I did a full RESTORE and am successfully back to where I was before beginning the upgrade.

      Penguins Are  Boss

      https://bootesgowland.info

      kt 3.3.5, php 7.3.6

      #3752
      kiwi
      kiwi
      Keymaster

      1717 posts

      Paul, just to repeat my offline response for the benefit of others with similar issues:

      First, don’t waste effort re-uploading or a fresh install. Neither are likely to make any difference. They rarely ever do. It is more important to identify the cause of the problem first.

      The first point in the upgrade instructions, about a potential fatal error, is likely to be your issue. Many servers have error reporting disabled by default, so a blank page us a distinct possibility. There should be an error in the server logs though.

      If that doesn’t help give me the URL and I’ll take a look tomorrow.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #3753
      pab
      pab
      Participant

      117 posts

      I tried a fresh download and upload to my home development webserver for a new install and get this message:

      Penguins Are  Boss

      https://bootesgowland.info

      kt 3.3.5, php 7.3.6

      Attachments:
      #3755
      kiwi
      kiwi
      Keymaster

      1717 posts

      Thats a different error completely, and nothing to do with “upgrading”. All you have achieved by trying a new download and a fresh install is to lose the opportunity to identify the original error.

      There does appear to be an issue with a fresh install. Another user has reported the same error, so please ignore this, scrap the fresh installation and go back to the upgrade process. Let’s fix one thing at a time please.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #3756
      Avatar
      jacoline
      Participant

      471 posts

      Sorry I commented here with my issue: https://kiwitrees.net/faqs/general/upgrading/ (can you please delete that?)

      I wrote:

      when I try to login at my test page I get the error:
      The indi does not exsist or you do not have …….

      You can try your self:
      http://www.host-siden.dk/sandbox
      login: kiwiadmin pw: hostadmin

      FYI: The page is standard. No modules were installed!

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

      #3757
      Roy
      Roy
      Participant

      110 posts

      Nigel:

      On my local installation (wamp) had the same blank home page. A refresh fixed that but then did not have a complete home page and couldn’t get to the admin pages. Rolled back the installation and then shut off all non-essential modules. Reinstalled 3.0 and again got an incomplete home page. Forced my way to the admin pages by URL. Turned all the modules back on. Everything now works.

      Haven’t tried an update of my working site because I am on the road. You always publish the updates when I am traveling!! Cannot for the life on me figure out how you know when!

      Hope this is helpful.

      Roy

      Roy

      Apache 2.4.27  PHP 7.19 MariaDB 10.2.8

      #3758
      kiwi
      kiwi
      Keymaster

      1717 posts

      Sorry I commented here with my issue: https://kiwitrees.net/faqs/general/upgrading/ (can you please delete that?)

      Done.

      when I try to login at my test page I get the error:
      The indi does not exsist or you do not have …….

      FYI: The page is standard. No modules were installed!

      It means what it says. My guess is that the user you have set up in your ‘sandbox’ is not fully set up. Does it have a default individual and an individual record established? With this version kiwitrees when you login the system will take you directly to your individual record.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #3759
      kiwi
      kiwi
      Keymaster

      1717 posts

      On my local installation (wamp) had the same blank home page. A refresh fixed that but then did not have a complete home page and couldn’t get to the admin pages. Rolled back the installation and then shut off all non-essential modules. Reinstalled 3.0 and again got an incomplete home page. Forced my way to the admin pages by URL. Turned all the modules back on. Everything now works.

      That’s not unsurprising. As you are travelling did you have an opportunity to read the full upgrade instructions (link from news letter or go to FAQs on this site)? This is a major upgrade with a lot of disruption to the modules and menus. No surprise that there will be minor glitches as you experienced. There is a fair degree of re-setting up required on all sites for these changes. A chance for everyone to think carefully about their sites 🙂 Menus can be hidden, moved around etc; widgets are all new and need planning / thought, users must be correctly set up (all settings), etc…..

      Nigel
      My personal kiwitrees site is www.our-families.info
      #3761
      pab
      pab
      Participant

      117 posts

      The road to success – I deleted my existing /kiwitrees/modules folder and uploaded again.

      I now have a working kiwitrees 3.0.0 system to explore

      Penguins Are  Boss

      https://bootesgowland.info

      kt 3.3.5, php 7.3.6

      #3762
      pab
      pab
      Participant

      117 posts

      To follow up on my last post. I had even better results when I deleted EVERYTHING in my kiwitrees folder EXCEPT /data and then uploaded 3.0.0 The reason, I guess, is that I had not cleaned out the kiwitrees folder for YEARS and there were certainly old unused folders and files possibly even going back to my webtrees days. I must be the 1% where a re-upload worked.

      Thank you, Nigel, for all your continuing hard work in getting this major update released. Anything that leads to code simplification, increased functionality, and easier maintenance is worth any delays or hassel getting to work.

      Best regards
      Paul Bootes

      Penguins Are  Boss

      https://bootesgowland.info

      kt 3.3.5, php 7.3.6

      #3763
      kiwi
      kiwi
      Keymaster

      1717 posts

      I deleted my existing /kiwitrees/modules folder and uploaded again.

      I wish you had given me a little more time to view your site. Then I could easily have told you which precise module(s) were causing the problem. The fact that deleting everything from modules worked confirms my earlier guess that you had in place one or more old modules, most likely simpl_menu/simple_menu2. This is exactly as described in the upgrade instructions (as linked to in the announcement news email) and could better have been fixed in the manner described there. Then all the settings you had for those old modules could have been methodically transferred to their new replacements.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #3764
      kiwi
      kiwi
      Keymaster

      1717 posts

      To follow up on my last post. I had even better results when I deleted EVERYTHING in my kiwitrees folder EXCEPT /data and then uploaded 3.0.0 The reason, I guess, is that I had not cleaned out the kiwitrees folder for YEARS and there were certainly old unused folders and files possibly even going back to my webtrees days. I must be the 1% where a re-upload worked.

      There is no reason why that should ever be necessary, so I would love to know what changes it has resulted in (what is not there now that was before or vice versa).

      When files are removed from the system they are listed in admin.php. The first time you visit the admin area after an upgrade all / any of those files it finds are automatically deleted for you. If your server is configured in such a way to prevent that happening, then instead a list of those files is created and displayed in a ‘accordion’ drop-down on the admin front page, titled “Old files found” and with the explanatory text “Files have been found from a previous version of webtrees. Old files can sometimes be a security risk. You should delete them.”. You could of course have been ignoring that list, but you shouldn’t.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #3768
      pab
      pab
      Participant

      117 posts

      writing 100 lines of:

      I am guilty of ignoring that list, and I mustn’t
      I am guilty of ignoring that list, and I mustn’t

      Guess I still have “L-plates” on because I never even knew it was there 🙁

      Penguins Are  Boss

      https://bootesgowland.info

      kt 3.3.5, php 7.3.6

      #3796
      Avatar
      jacoline
      Participant

      471 posts

      It means what it says. My guess is that the user you have set up in your ‘sandbox’ is not fully set up. Does it have a default individual and an individual record established? With this version kiwitrees when you login the system will take you directly to your individual record.

      I have no idea! It is just test data made for the danish group to play/test with!
      What should I do? Delete the standard person?

      Regards,
      Jamie Jaconelli

      admin and owner of:
      www.jaconelli.dk/webtrees, www.jaconelli.dk/history, www.familien-johnsen.dk(submenu) and danish support at www.host-siden.dk/sandbox and facebook

    Viewing 15 posts - 1 through 15 (of 27 total)

    The topic ‘Upgrade’ is closed to new replies.