Search Forums
Forums
Kiwitrees on Twitter
    Tags

    kiwitrees theme, lists, name, order, ASSO, errors, IE problem, 3.0.0. setup, add_asso_facts, source, redirect, event, last change date, merge, advent, button, census assistant, favourite, wish, MYSQL, batch update, marriages, data errors, tabs, husband, defacto, dead, married, margin, feedback, github, places, ckeditor, autocomplete, menus, click, widget, version, google, cousin tab, googlemap, editor, children, charts, error, json, contact links, Export/Import, logout, 3.2.3, slideshow, not married, GEDCOM errors, cousins, sanity, ID facts, simpl_pages, googlemap. modified, Relationship, duplicates

    Topic:   Site down  

    This topic contains 3 replies, has 2 voices, and was last updated by kiwi kiwi 2 years, 4 months ago.

    Viewing 4 posts - 1 through 4 (of 4 total)
    • Author
      Posts
    • #4262
      macalter
      macalter
      Participant

      536 posts

      I had problems accessing my site over the weekend, right in the middle of going from page to page. So contacted my domain host and this is their response which I don’t fully understand. If I’m using PHP 5.3 then why isn’t kiwitrees using it? If you need admin access, please email direct.

      [Sun Apr 19 13:11:29 2015] [error] [client 100.#.###.##] Premature end of
      script headers: index.php

      I increased the memory_limit on your phprc file, restarted php and still
      will not load the domain. I created a phptest.php to check the php
      settings and it loaded up on royalty.woodengems.com/phptest.php. I also
      was able to open up the readme.html file successfully.

      It looks like the web application is not trying to load up the correct
      php executable since visiting,
      http://royalty.woodengems.com/site-php-version.php, indicates you’re not
      running php5.3 or above.

      You may have to review the web application and make sure it is attempted
      to execute php from the correct path, /usr/local/bin/php-5.*

      -----
      Kiwitrees:
      "A-D connections 3.3.0 (rev)"
      PHP 5.6.29 Fast CGI

      "The Royals 3.3.0.."
      PHP 7.0 Fast CGI
      mySQL server: 5.1.56
      MacOS: 10.11.6  (El Capitan)
      Browsers (mac): Safari  Version 10.1.1 (11603.2.5);  Firefox 53.0.2
      [updated: 22 May 2017]

      #4263
      kiwi
      kiwi
      Keymaster

      1449 posts

      Their message is a red-herring. The file they tested (site-php-version.php) is never used by the current kiwitrees code (unless you have manually altered a piece of commented -out code in sessions.php, which I doubt). It is sitting there waiting until I feel it is necessary to enforce the use of PHP 5.3 or greater.

      Even then, as now, kiwitrees never sets the version of PHP it uses. It simply uses whatever version your server is configured to provide.Sorry, but you’ll need to go back to them and tell them to look harder. Blaming the web application is not only incorrect, it’s lazy.

      Kiwitrees will use any version of PHP since 5.2.17, and if you were not using a valid version you would not have been able to set it up in the first place, as it checks that your version of PHP meets that requirement. You can check the version of PHP you are really using by logging in to kiwitrees, go to administration > phpinfo. Of course, if you are using the very latest (‘bleeding edge”) version of PHP (5.6+) then it’s possible there is a problem, as it is not a platform I’ve tested yet. But it would be a very rare web host rolling that out yet.

      A problem such as you describe in your opening paragraph, and the other intermittent issues you have reported recently sound more like web browser, computer, or internet connection issues.

      EDIT: Your site http://royalty.woodengems.com/ opens fine for me.

      Nigel

      My personal kiwitrees site is www.our-families.info

      #4264
      macalter
      macalter
      Participant

      536 posts

      I do concur with you, kiwi, that it’s on their end, not kiwitrees. Can’t log into the site at all but from what I saw as per my sig, I’m at 5.4+. Weird that it would happen with my royalty site too. It’s not very large compared to my own site (< 1MB).

      Was told they bumped up my memory, was I suppose to set anything in kiwitrees once they did that? Will contact them again…

      -----
      Kiwitrees:
      "A-D connections 3.3.0 (rev)"
      PHP 5.6.29 Fast CGI

      "The Royals 3.3.0.."
      PHP 7.0 Fast CGI
      mySQL server: 5.1.56
      MacOS: 10.11.6  (El Capitan)
      Browsers (mac): Safari  Version 10.1.1 (11603.2.5);  Firefox 53.0.2
      [updated: 22 May 2017]

      #4265
      kiwi
      kiwi
      Keymaster

      1449 posts

      Send me access details and I’ll see if I can login.

      Size should not be an issue. It can only be a connection or server config problem.

      Nigel

      My personal kiwitrees site is www.our-families.info

    Viewing 4 posts - 1 through 4 (of 4 total)

    You must be logged in to reply to this topic.