Search Forums
Forums
Kiwitrees on Twitter
    Tags

    Support/Bug Reporting, locked out, 3.3.0, survey, surname, batch update, 3.0.0. setup, defacto, cookie, translate, fatal error, widget, ASSO, index, future, users, mobile, special character, ckeditor, sanity, errors, bug, version, library, family, tabs, research tasks, random_media, contacts, add missing death, hover, googlemap, save settings, album, NCHI, prefix, new feature, latest version, roadmap, default individual, burial, Batch Updates, blocks, birth, statistics, tab, margin, illegitimate, administration pages, zend, journal, FAQ, resources, missing data, modules, 3.0.0 widgets, updates, edit menu, 3.1.1, duplicates

    Topic:   iMac view vs. Dell laptop view  

    This topic contains 7 replies, has 2 voices, and was last updated by macalter macalter 1 year, 10 months ago.

    Viewing 8 posts - 1 through 8 (of 8 total)
    • Author
      Posts
    • #5033
      macalter
      macalter
      Participant

      534 posts

      I’ve tried to replicate what I saw on Dell laptops when viewing some of my records. The one shown is Q145 and is close to what’s shown on the laptop. Why would there be such a wide expanse between the image and the name info making it seem squeezed? It also looked similar on two PC desktops with “standard size” (can’t remember but it’s typical size for offices) Viewsonic screens. This one isn’t too bad but when names are longer or there are multiple 1 NAME entries, it’s not so good to see.

      screenView

      -----
      Kiwitrees:
      "A-D connections 3.3.0 (rev)"
      PHP 5.6.29 Fast CGI

      "The Royals 3.3.0.."
      PHP 7.0 Fast CGI
      mySQL server: 5.1.56
      MacOS: 10.11.6  (El Capitan)
      Browsers (mac): Safari  Version 10.1.1 (11603.2.5);  Firefox 53.0.2
      [updated: 22 May 2017]

      Attachments:
      You must be logged in to view attached files.
      #5035
      kiwi
      kiwi
      Keymaster

      1431 posts

      There is no logical reason I can imagine for that happening. I’ve certainly never seen it on any device I’ve experienced.

      What operating systems and browsers are being used in each example? That information is more useful than the manufacturer info.

      The only possible thing I can think of is that JavaScript is used to adjust the dimensions there so that the image, the name area, and the sidebar to the right all adjust to screen width proportionally. Perhaps it is being blocked on the machine with the large gap?

      You could use the browsers developer tools / firebug (F12) to see if any errors are reported.

      Nigel

      My personal kiwitrees site is www.our-families.info

      #5036
      kiwi
      kiwi
      Keymaster

      1431 posts

      Two other questions that are important to understanding the problem:

      1 – what is the screen width of the Dell?
      2 – there is no right-hand sidebar shown. Is it open or closed in each?

      Nigel

      My personal kiwitrees site is www.our-families.info

      #5037
      macalter
      macalter
      Participant

      534 posts

      1. 13″ screen
      2. If by sidebar you mean family navigator? Both have them present and opened.
      The laptop browser is full size whereas the iMac isn’t, it’s the minimum size to show icons instead of dropdown menu.

      Windows 7.x running, view in Internet Explorer. The Mac snap is Safari because Firefox has too small type (unless you know Mac resolution, it’s hard to explain this to PC users).

      I cannot use any tools. They are both used in a secure environment with no access to any type of advanced features. (One @ library and one at the venue I’m doing Pan Am games).

      -----
      Kiwitrees:
      "A-D connections 3.3.0 (rev)"
      PHP 5.6.29 Fast CGI

      "The Royals 3.3.0.."
      PHP 7.0 Fast CGI
      mySQL server: 5.1.56
      MacOS: 10.11.6  (El Capitan)
      Browsers (mac): Safari  Version 10.1.1 (11603.2.5);  Firefox 53.0.2
      [updated: 22 May 2017]

      #5038
      kiwi
      kiwi
      Keymaster

      1431 posts

      I cannot use any tools. They are both used in a secure environment with no access to any type of advanced features.

      That will explain the problem. If you can’t even activate tools with the F12 key then all sorts of things in kiwitrees won’t work as designed. Nothing I can / would be willing to do to help with that.

      Nigel

      My personal kiwitrees site is www.our-families.info

      #5060
      macalter
      macalter
      Participant

      534 posts

      That will explain the problem. If you can’t even activate tools with the F12 key then all sorts of things in kiwitrees won’t work as designed. Nothing I can / would be willing to do to help with that.

      In secure environments, such as libraries or the one I’m temporarily in, function keys access is blocked to prevent security breaches. It’s not been that long ago that libraries finally allowed right-mouse clicks because of security breaches (they are very, very real).

      However, I was on the Dell Latitude (1366×768) this afternoon and because I had time to kill, was doing edits starting at Q1. I clicked the Name block to add/remove info and upon save, those that were looking “abnormal” returned to normal. Others I just did edit/save without change and they too reverted to normal. Most strange indeed.

      At some point, I have to revisit most pages so those will get fixed. Haven’t looked at more recent ones. Will try tomorrow (Sunday) if possible. Otherwise, it maybe a few weeks before I’m on another laptop in a different environment, but still secure if not more so.

      -----
      Kiwitrees:
      "A-D connections 3.3.0 (rev)"
      PHP 5.6.29 Fast CGI

      "The Royals 3.3.0.."
      PHP 7.0 Fast CGI
      mySQL server: 5.1.56
      MacOS: 10.11.6  (El Capitan)
      Browsers (mac): Safari  Version 10.1.1 (11603.2.5);  Firefox 53.0.2
      [updated: 22 May 2017]

      #5061
      kiwi
      kiwi
      Keymaster

      1431 posts

      I would say that suggests your laptop needs a thorough clean out – cache / temp files / history / cookies, everything. Don’t know how you do that on a MAC, but I recommend you find out. A bit of extensive housekeeping once in a while works wonders, or so my wife keeps telling me 🙂

      Nigel

      My personal kiwitrees site is www.our-families.info

      #5062
      macalter
      macalter
      Participant

      534 posts

      My dear iMac ain’t the problem, it’s healthy. It’s the PCs I get stuck using. Trust me I know cookies and cache and clear very, very frequently but on 3rd party computers, I don’t always have access, such as these. Library PCs clear cache and computers every time a user logs off their session. A user cannot do so during their session. The Dell laptops, no access.

      -----
      Kiwitrees:
      "A-D connections 3.3.0 (rev)"
      PHP 5.6.29 Fast CGI

      "The Royals 3.3.0.."
      PHP 7.0 Fast CGI
      mySQL server: 5.1.56
      MacOS: 10.11.6  (El Capitan)
      Browsers (mac): Safari  Version 10.1.1 (11603.2.5);  Firefox 53.0.2
      [updated: 22 May 2017]

    Viewing 8 posts - 1 through 8 (of 8 total)

    You must be logged in to reply to this topic.