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ForumSupport for kiwitrees
Authorole
Last activity1 year, 2 months ago
StatusOpen
Replies3
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Participantsole, kiwi
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Kiwitrees on Twitter

    Topic:   DataTables warning  

    This topic contains 3 replies, has 2 voices, and was last updated by Avatar ole 1 year, 2 months ago.

    Viewing 4 posts - 1 through 4 (of 4 total)
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    • #10136
      Avatar
      ole
      Participant

      8 posts

      Hi
      When i try access the Users tab i get an error message (see picture)
      any one know how to solve that
      Best Regards
      Ole H Madsen

      Attachments:
      #10138
      kiwi
      kiwi
      Keymaster

      1716 posts

      Ole
      This usually means something wrong or unexpected in the details of a user, preventing the javascript that creates the list from functioning.

      If you follow the link in the error message you will find details about how to look for it.
      If that doesn’t help, set up an admin account I can use on your site, send me the details, and I will look at it tomorrow.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #10139
      kiwi
      kiwi
      Keymaster

      1716 posts

      Thanks Ole, login details received.

      Now I can see the problem. Just as well you gave me access as it is not what I first suggested. Thankfully I have seen this before.

      The actual problem, once you get past the error displayed is “403 Forbidden – Access to this resource on the server is denied!

      Your web host has recently enabled or updated “mod_security” with a rule that does not like “admin_user.php”. It assumes such a word is an attempted hack into the system. I see that your version of LiteSpeed Web Server was updated on 1st March 2018, so that is when the problem would start. It is an unfortunate coincidence that kiwitrees was also updated around the same time.

      Here is another example on the web about this issue: https://fluxbb.org/forums/viewtopic.php?id=4885

      Contact your web host about this. It is not a bug in any system, just a rule that needs adjusting slightly by them. They should be able to find a reference to it at their end on the mod_security logs. If it helps, the URL causing the problem, coming from kiwitrees is:

      https://www.xxxxxxxx//kiwitrees/admin_users.php?action=loadrows&sEcho=1&iColumns=14&sColumns=%2C%2C%2C%2C%2C%2C%2C%2C%2C
      %2C%2C%2C%2C&iDisplayStart=0&iDisplayLength=10&mDataProp_0=0&sSearch_0=&bRegex_0=false
      &bSearchable_0=true&bSortable_0=false&mDataProp_1=1&sSearch_1=&bRegex_1=false
      &bSearchable_1=true&bSortable_1=true&mDataProp_2=2&sSearch_2=&bRegex_2=false
      &bSearchable_2=true&bSortable_2=true&mDataProp_3=3&sSearch_3=&bRegex_3=false
      &bSearchable_3=true&bSortable_3=true&mDataProp_4=4&sSearch_4=&bRegex_4=false
      &bSearchable_4=true&bSortable_4=true&mDataProp_5=5&sSearch_5=&bRegex_5=false
      &bSearchable_5=true&bSortable_5=true&mDataProp_6=6&sSearch_6=&bRegex_6=false
      &bSearchable_6=true&bSortable_6=true&mDataProp_7=7&sSearch_7=&bRegex_7=false
      &bSearchable_7=true&bSortable_7=true&mDataProp_8=8&sSearch_8=&bRegex_8=false
      &bSearchable_8=true&bSortable_8=true&mDataProp_9=9&sSearch_9=&bRegex_9=false
      &bSearchable_9=true&bSortable_9=true&mDataProp_10=10&sSearch_10=&bRegex_10=false
      &bSearchable_10=true&bSortable_10=true&mDataProp_11=11&sSearch_11=&bRegex_11=false
      &bSearchable_11=true&bSortable_11=true&mDataProp_12=12&sSearch_12=&bRegex_12=false
      &bSearchable_12=true&bSortable_12=false&mDataProp_13=13&sSearch_13=&bRegex_13=false
      &bSearchable_13=true&bSortable_13=false&sSearch=&bRegex=false&iSortCol_0=2&sSortDir_0=asc
      &iSortingCols=1&_=1521405900153

      Nigel
      My personal kiwitrees site is www.our-families.info
      1 user thanked author for this post.
      Avatar ole
      #10143
      Avatar
      ole
      Participant

      8 posts

      Solved, I disable the mod_security module on my server

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