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    Topic:   Contact Us system  

    This topic contains 4 replies, has 2 voices, and was last updated by  RandyC 8 months ago.

    Viewing 5 posts - 1 through 5 (of 5 total)
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    • #10003

      RandyC
      Participant

      8 posts

      I think I have tried everything, I have run a bunch of tests on my temporary kiwitrees install.

      The internal messaging widget sent a message to an email just fine – (I only have it turned on for managers)

      But I do not receive an email from the contact link, either in the footer or when I activated the “Contact” menu item at the top.

      I am using “server’s built in PHP mail facility” which I am sure is what my webtrees install has always used.

      I have gone through and put the real email address in Site configuration and Family tree configuration.

      I have been sending tests for a couple hours, trying different browsers, gmail addresses, everything I could think of and have not gotten a incoming message yet, I changed my admin email to my personal email and still nothing comes in.

      I imagine I am missing something obvious.
      Randy
      My test Kiwitrees – http://familytree.grammalei.com/
      My Webtrees install – http://clanlore.com/our-family-tree

      #10004
      kiwi
      kiwi
      Keymaster

      1655 posts

      Randy

      First place to check is the ”Bug reporting” section of this forum. You only need to look those marked as ”committed”. That means it’s fixed, the fix will be part of the next release. Whenever possible I include replacement files for immediate solution.

      In this case I think you need https://kiwitrees.net/forums/topic/contact-new-user/#post-9714

      Nigel
      My personal kiwitrees site is www.our-families.info
      #10005

      RandyC
      Participant

      8 posts

      Thank you again Nigel

      great tip, I should go through them thoroughly before I go live.

      Of course that works

      I am still testing, now I seem to have an issue with my new webhost and email. (I am not only changing software, I am changing hosts after 10 years)

      Randy

      #10006
      kiwi
      kiwi
      Keymaster

      1655 posts

      I should go through them thoroughly before I go live.

      If you wait a week to 10 days (max) I will be releasing the next upgrade (v. 3.3.3). That would save you the trouble of patching as well as upgrading.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #10007

      RandyC
      Participant

      8 posts

      I went thru the ”Bug reporting” section and only found 4 files that I would need to change so I went ahead so that I could get to testing the email system at my new server.

      Everything seems to work great at the new server.

      Thanks for all you do
      Randy

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