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    {You can replicate her issue in, for example, Google Chrome on a Windows PC. Go to the browser settings, open “Advanced settings, find “privacy” – Content settings. In the popup change the Javascript setting to “Do not allow any site to run Javascript”. Now you will have the same problem as your user.}

    Pretty conclusive – thanks Nigel – I’ve tried that and achieved exactly the same result. I’ve passed on instructions for re-enabling javascript (I can’t imagine that she has disabled it intentionally – perhaps a visiting member of the younger generation has been responsible).
    My apologies for passing on a clearly incorrect description of the problem in the original post and my thanks for determining the cause of the problem.

    Ron in France
    kiwitrees 3.3.1; PHP 7.0.23; MySQL 5.6.37 ;