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    #10209
    kiwi
    kiwi
    Keymaster

    1636 posts

    No, never seen that. But then I’ve never let web hosts do that sort of job.

    At a guess, I’d say they either ticked some boxes they should have when the data was exported from the old server, or similar in setting up the new one. Incorrect delimiters are a possibility.

    Or perhaps they need to compare setup of each server, to make sure the new one matches the old one.

    I can’t even offer any help with this one, as it requires total access to both your old and new servers. The only thing I am qualified to confirm is that it is not in any way related to kiwitrees’ software itself.

    Nigel
    My personal kiwitrees site is www.our-families.info