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    Thanks for the reply Nigel.
    There was no corresponding error message in the log file.
    The file is a jpeg image, not a pdf file.

    I ended up producing a thumbnail image by hand (100px wide) and uploading it to the server. This worked fine, but I still don’t understand what prevented Kiwitrees from generating the thumbnail. The original image was only 175KB so even if it had been highly compressed I don’t see how uncompressing it would cause a problem.